How to request deletion
- Send an email to info@tawsilfast.com with the subject "Delete my account".
- Send it from the email address on your account, or include the mobile number you sign in with, so we can find your account.
- Tell us whether it is a customer or a supplier account.
We may contact you to confirm the request comes from the account holder before we delete anything.
What we delete
- Your profile: name, mobile number, email address and language.
- Your projects and delivery addresses, site photos and project memberships.
- Your notification settings and device tokens.
- For suppliers: business contact details, bank details and verification documents.
What we keep, and for how long
- Orders and tax invoices are kept for 10 years, because Saudi tax and commercial record-keeping laws require us to keep them. We remove the personal details that are not needed for that purpose.
- For suppliers with past orders, the account is closed and your personal data removed. The business records linked to those orders are kept for the same legal period.
How long it takes
- We complete your request within 30 days and confirm by email when it is done.
- Orders that are already in progress are completed or cancelled first.
- Once deleted, an account cannot be restored. You can sign up again later with the same mobile number as a new account.
For more about how we handle your data, see our Privacy Policy.